Today I start to try handle the telephone, I try to handle incoming and internal call. I feel so nervous. And then today I already learn about loan item and TV checklist. Mrs Zalina and Mrs Suzanna taught me about that.
*Loan Item, whatever the item and especially DVD we mut to inform the other clerk before we finished the shift. Then we must see the date when the guest is check out, I mean for the example if the guest c/o tomorrow, we must collect the loan item a day before the guest is c/o, then the morning shift must to check or if possible collect that item. The item that we can lend to the guest is adaptor, connectivity cable (for the laptop), and DVD cassette. We have so many kinds of DVD shows, such as Cartoon show, Comedies show, War show, Action show, Love Story show, and Horror show. Just one that we can lend the DVD to the guest, if the guest want to loan another cassette, so the cassette that the guest have been borrowed must to return first. For the loan item we must to make Article On Loan form for the record.
Especially for DVD we will charge RM 80 and then we must put in the system if there are guest that borrowed it. And for the cable connectivity we will charge USD 100 if the cable is lost. Wow so very expensive right? Because they said that the cable is expensive if we buy their own.
*TV Checklist, we must chechlist the TV checklist book for check the situation and condition about TV programme. We must check it every 1 hour. There are 26 channel in this hotel.
-morning shift at 07.00-14.00
-afternoon shift 15.00-22.00
-night shift 23.00-06.00
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