Two days ago I start to doing assignment, at least I feel useful a little bit, because the training was like do not understand anything, because we're just not know it should be doing, and this is my first time there in the front office. Two days ago I'm looking for material about the phone number of existing hotels in malaysia. But I'm, finished a little bit only because I'm confused which cities in malaysia that I should look for the phone number?! So, I just searching for Kuala Lumpur, Melaka, Negeri Sembilan, and Johor Bahru.
And yesterday I'm off day, lalalalalaaaaaa it feels so happy because I can sleep for 14 hours, and I feel very satisfied.
Today my senior (Mrs Suzanne) taught me about the system,
- how to do in the morning (when we get a morning shift, must to read a log book/communication book)
- how to DND the room
- how to wake up call
- how to block the line of room, it means the guest that don't have a deposit so that room can't doing outgoing call (outside the hotel), just can doing internal call (room to room, room to reception, for the example)
In Sheraton Imperial KL, we have three types of phone numbers that we normally receive during the work:
- main line: room number, ex: 6887
-second line: 4-followed by room number, ex: 46887
-third line: 5-followed by room number, ex: 56887
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