Today I've tried to pick up the phone again. This time I handling the telephone alone, because my senior is chatting with the other associate. I really really so nervous. I'm so panic when the guest ask something. My voice already be vibrate. I don't know how to talk with the guest more. I'm forget to ask the name. I feel so stupid, because this is basic, I've learned when I went to school how to take a message from the guest. My mind is blank. I must to improve more. This is something to be remembered for repair and should not be something that will recur later on, I must be a professional person. I hope I will be improve more and more.
Emm..today I already known about Dial Contact Number another outlet, like Housekeeping, Front Desk, Back Office, Concierge, Club Lounge, Room Reservation, Human Resources Department, Sales Department, Finance, Essence Restaurant, Celestial Court Restaurant, and Room Service.
:)