concierge

Yesterday I was moved in concierge dept. O o..the new place! I must to learn more and more.. Yesterday my senior (Mrs Ghayathri) taught me about the tour for the guest, how to do posting the charge of the tour and limousine service to the system. And then my manager (Mr Saravena) taught me about the map, how to escord the guest in the map, how to promote the tour. Hemm but it's very hard because I'm not local person, so I don't know where is the tour place, and one more thing I never go there! I just silent and proud to him because his way promotion. And in the afternoon I get a problem with the guest, the guest is angry with me because I already forget about the luggage bag. Stupid me! But that's not my mistakeful. The guest must think that we are not handle one luggage only but many, right?! Huft..but just one word that THE GUEST IS KING so we must take care all the guest. And again my senior not taught me yet about that because busy. This is the experience.